jillvo Privacy Policy

jillvo ("we", "us", or "the platform") operates a safe and trusted online gaming service for players in Bangladesh. Protecting your privacy is one of our primary responsibilities. This privacy policy describes how jillvo collects your personal information, the purposes for which it is used, how long it is retained, and with whom it may be shared.

By using our website jillvo.cam or registering an account, you will be considered to have read and agreed to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

This policy should be read together with our Terms and Conditions and Responsible Gaming policy.

jillvo collects information from you at various stages. The different types of information are described below:

1.1 Information You Provide Directly

When you open an account or make a transaction on our platform, the information you provide includes:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID or passport details (if required for verification)
• Payment method information (such as bKash, Nagad, Rocket number)
• Account login credentials

1.2 Automatically Collected Information

When you use our site, certain information is collected automatically:

• IP address and device type
• Browser and operating system information
• Page view history and session duration
• Information collected through cookies and similar tracking technologies
• Referrer URL

1.3 Transaction and Gaming Activity Information

To manage your gaming activity, we store the following information:

• Deposit and withdrawal history and amounts
• Game history, bets, and winnings details
• Bonus receipt and usage records
• Transaction date and time (Bangladesh Standard Time — BST, UTC+6)

jillvo uses your personal information only for legitimate and transparent purposes. The main reasons for our data use are outlined below:

2.1 Service Operation and Improvement

• Creating, verifying, and maintaining your account
• Processing deposits, withdrawals, and other transactions
• Ensuring the smooth operation of gaming services
• Identifying and resolving technical issues
• Providing customer support

2.2 Security and Fraud Prevention

• Ensuring account security and preventing unauthorized access
• Detecting suspicious transactions and fraudulent activity
• Complying with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements
• Age verification — providing services only to those aged 21 or above

2.3 Communication and Marketing

• Sending important account-related notifications
• Informing you of promotional offers and bonuses with your consent
• Notifying you of service updates and policy changes

jillvo never sells or rents your personal information to third parties. However, in specific circumstances, information may be shared with the parties listed below:

3.1 Service Provider Partners

We work with trusted third-party service providers for tasks such as payment processing (bKash, Nagad, Rocket), identity verification, technical support, and customer service. They may only use your information for the specified purposes and are bound to maintain confidentiality.

3.2 Legal Obligations

jillvo may be required to provide information to authorities if necessary to comply with a court order, regulatory directive, or applicable law.

3.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user data may form part of the transferred assets. If such a change occurs, we will notify users in a timely manner.

jillvo uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your user experience.

4.1 Types of Cookies

• Essential Cookies: Required for core site functions — maintaining login sessions, ensuring security.
• Functionality Cookies: Remembering language preferences and personal settings.
• Analytical Cookies: Analyzing site usage to improve services.
• Marketing Cookies: Displaying relevant ads based on your interests (only with your consent).

4.2 Cookie Control

You can disable or delete cookies from your browser settings at any time. Please note, however, that disabling essential cookies may cause some site features to not work properly.

The security of your information is our top priority. jillvo takes the following protective measures:

• All data transmission is secured through SSL (Secure Socket Layer) encryption
• Sensitive information is stored using industry-standard encryption methods
• Two-factor authentication (2FA) is available for account access
• Regular security audits and vulnerability assessments are conducted
• Only authorized staff have access to personal information
• Staff receive regular training on data protection

While we are committed to ensuring the highest level of security, it is not possible to guarantee that data transmission over the internet is completely secure. It is your responsibility to keep your account password secure and not share it with anyone else.

jillvo retains your personal information for as long as necessary to provide services, meet legal obligations, and resolve disputes. The retention period for specific types of information is given below:

• Account Information: While the account is active and for the period required by applicable law after closure.
• Financial Transaction Records: For the period required under financial regulatory rules.
• Communication Logs: For the period required for customer service and dispute resolution.
• Marketing Information: Until you withdraw your consent.

After the specified period, information is securely deleted or anonymized.

You have the following rights over your personal information. You can contact us at any time to exercise these rights:

7.1 Right to Access

You may ask what information jillvo holds about you and request a copy of it.

7.2 Right to Rectification

You have the right to request correction if any of the information held about you is inaccurate.

7.3 Right to Erasure

In certain circumstances (such as where there is no legal obligation to retain it), you may request that your information be deleted.

7.4 Right to Object to Processing

You may object to your information being used for marketing or certain other purposes.

7.5 Right to Withdraw Consent

Where data processing is based on your consent, you may withdraw that consent at any time. However, any processing that took place before withdrawal will remain valid.

jillvo's services are strictly for those aged 21 or above. We do not knowingly collect information from anyone under the age of 21. If it comes to our attention that information has been collected from a minor, we will immediately delete that information and close the associated account.

We ask parents to monitor their children's online activity and prevent minors from accessing gaming platforms like jillvo.

Our platform uses software from game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe. These third parties have their own privacy policies and their data collection and use is not under jillvo's control.

We have relationships with bKash, Nagad, and Rocket for payment processing. These organizations follow their own privacy policies and handle information from your direct transactions with them independently.

jillvo reserves the right to amend this privacy policy as needed. If any significant changes are made, we will notify you in the following ways:

• A clear update notice will be displayed on the website
• A notification will be sent to your registered email address
• The "Last Updated" date at the top of the policy will be changed

Continuing to use the site after changes are made will be considered acceptance of the new policy. We recommend that you review this page regularly.

If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights, please contact us:

We will try to respond to your request as quickly and transparently as possible. In some cases, additional information may be required to verify your identity.

You can also read our other policies: Terms and Conditions and Responsible Gaming.